| Below is general information about our business
hours , our shopping cart & payment
options, our listing
policies, return policies for new and used equipment
and shipping information.
If you have further questions, please call
us at 978-744-2001 or email us at info@odysseyprosound.com. |
|
HOURS:
|
| Odyssey
Pro Sound is available by telephone
Monday through Friday from
9:30 AM to 5:30 PM Eastern Time. Shopping cart orders can be placed
at any time of any day. E-mails are also welcome
anytime and are answered as quickly as possible.
|
|
ON-LINE SHOPPING SECURITY:
|
| Our shopping cart is hosted by Americart,
one of the largest providers of hosted shopping
carts on the web. We spent months of researching
and testing until we found a company we felt
worthy of our business. Americart uses a SSL
Secure Server. Information is encrypted between
the you (the customer) and the Americart server.
Although orders are emailed to us "in the clear",
Americart strips off the last six digits of your
credit card number, which only we can then retrieve
through our secure browser by using our assigned
user name and password, thus completing the secure
path.
|
|
PAYMENT OPTIONS: |
VISA/MC/AMEX/DISCOVER/PAYPAL are accepted
upon approval. Checks will be accepted
from U.S. customers only, however equipment
will not be shipped until the funds have
cleared. This is usually 7 to 10 days.
Please make all checks payable to Odyssey
Pro Sound. Wire transfers are accepted.
Please contact Odyssey Pro Sound for
information. Equipment must be paid for
before the equipment is shipped.
|
|
LISTING EQUIPMENT
FOR SALE:
|
When listing equipment
for sale please include
as much relevant information
as possible that YOU
feel might help it sell.
Specifics like age, condition,
original packaging, serial
numbers, manuals, etc.
are important to most
buyers. Emailed photos
are welcome but must
be 100K or smaller. Not
all items will be listed,
and not all photos will
be linked.
Include the price that
you want to receive and
Odyssey's commission
fee will be added to
that. Fees usually range
between 10-20 % of the
selling price.
Odyssey Pro Sound reserves
the right to choose which
equipment will be listed
on our web site.
|
|
NEW
EQUIPMENT RETURN
POLICY:
|
| If
for any reason you're
not satisfied with
your new equipment
purchase, Odyssey
offers a 30-day from
receipt return privilege,
which allows you
to exchange the new
equipment or receive
a store credit.
- All
returns must be
in 'new' condition
and received in
its complete and
original packaging
with all documentation
and accessories
included.
Equipment that
is
returned with
any
'wear or tear'
or
missing items
will
be subject to
a credit deduction.
- There
are no returns,
credits or exchanges
on any special
orders,
consoles, modified
new equipment,
software
or discontinued
products.
- The
customer is responsible
for all return
shipping
and insurance
fees.
- Please
contact us for
a
Return Authorization before returning
any new equipment.
.
|
|
USED
EQUIPMENT RETURN
POLICY:
|
Unless
otherwise noted, there
is a 7-day
from receipt return
privilege on used equipment,
less shipping and insurance
fees. Used equipment
that is returned with
any additional 'wear
or tear' or missing
items will be subject
to a credit deduction.
Please
contact us for a Return
Authorization before returning
any used equipment.
|
SHIPPING:
FREE
GROUND
SHIPPING!!!
|
| We
offer
free
ground
shipping
for
most
new
product
orders
inside
the
Contental
USA..
FedEx
is
our
shipper
of
choice,
and
Ground
is
our
default
method,
but
we
also
offer
FedEx
3
Day,
2
Day & Overnight
options
which
will
incur
an
aditional
fee.
Customers
in
Alaska,
Hawaii
and
in
other
countries
will
have
to
call
for
a
shipping
quote.
Oversize
items
such
as
certain
consoles,
studio
monitors,
etc.,
will
need
to
be
shipped
via
truck.
Please
email
us
at info@odysseyprosound.com or
call
us
at
978-744-2001
for
more
information.
|
|
SHIPPING
DAMAGE: |
| If
damage
to
the
equipment
occurred
during
shipping,
file
a
claim
with
the
shipper's
local
office,
retain
all
packaging
and
cartons
for
shipper's
inspection,
and
notify
us
immediately.
|
|
INTERNATIONAL
PURCHASES: |
| International
customers
are
always
welcome
however
the
shipping
fees
listed
are
for
continental
US
customers
only.
Please
contact
us
for
a
shipping
quote.
Wire
transfer
is
the
preferred
payment
method
and
some
credit
cards
are
accepted.
|
