Terms & Conditions

NEW EQUIPMENT ZERO HASSLE RETURN POLICY

If for any reason you're not satisfied with your new equipment purchase, Odyssey offers a 14-day from receipt return privilege on most new gear, which allows you to exchange the new equipment or receive a store credit.

All returns must be in 'new' condition and received in its complete and original packaging with all documentation and accessories included. Equipment that is returned with any 'wear and tear' or missing items will be subject to a credit deduction.

There are no returns, credits, or exchanges on any special orders, consoles, modified new equipment, software, plug-ins, firmware, headphones, or discontinued products.

The customer is responsible for all shipping and insurance fees. Please contact support@odysseyprosound.com for a Return Authorization before returning any new equipment.

FREE EXTENDED WARRANTY

Odyssey will double the length of most NEW GEAR warranties. Please call or contact us for details.

LIFETIME SUPPORT

Odyssey offers lifetime phone and email support for NEW EQUIPMENT purchases.

EASY FINANCING

Financing available through select LENDERS and PAYPAL. Contact us for details.

USED EQUIPMENT RETURN POLICY

Unless otherwise noted, there is a 3-day from receipt return privilege on used equipment, less shipping and insurance fees. Used equipment that is returned with any additional 'wear and tear' or missing items will be subject to a credit deduction.

Please contact support@odysseyprosound.com for a Return Authorization within 3-days of receiving your order and before returning any used equipment.

PAYMENT OPTIONS

VISA/MC/AMEX/DISCOVER/PAYPAL is accepted upon approval and bank wire transfers are also accepted. Checks will be accepted from U.S. customers only; however, equipment will not be shipped until the funds have cleared, which is usually 7 to 10 business days. All checks are payable to Odyssey Pro Sound, Inc. Equipment must be paid for before the equipment is shipped.

INTERNATIONAL PURCHASES

Wire transfer is the preferred payment method, however we may accept confirmed and verified PayPal and credit cards at our discretion. We offer discounted shipping rates for our international customers. Some manufacturers will not allow us to sell their products internationally. In those cases you will be immediately notified.

SHIPPING

We offer FREE GROUND SHIPPING for most new product orders shipping in the Continental USA. Expedited shipping services are also available for an additional fee. Customers in Alaska, Hawaii, and other territories will receive a discounted shipping rate. Oversized items, such as certain consoles, studio monitors, etc., may not qualify for free shipping and will need to be shipped via truck at an additional fee. Used equipment does not qualify for free ground shipping. Please email us at info@odysseyprosound.com or call us at 978-744-2001 for more information.

SHIPPING DAMAGE

Although it is rare, sometimes an order can arrive damaged. If damage to the equipment occurred during shipping, notify us immediately, retain all packaging and cartons for shipper's inspection, and we will assist you in filing a claim with the shipper's local office. For damaged orders contact support@odysseyprosound.com / 978-744-2001.

CUSTOMER SATISFACTION

This is our number one concern. If for any reason you’re not pleased with a product or service that you’ve received from Odyssey Pro Sound please contact support@odysseyprosound.com or call 978- 744-2001. Oh…and you can also contact us if you are pleased with our products and service! We’d love to hear from you!

Newsletter Sign Up

Follow Us On: